We’d like to think we react to our customers’ feelings (the good, the bad, the ugly) with haste and absolute sincerity. Do call or email, we have a brilliant team standing by. Our U.S. President, Martin Bates, is available if you would like to discuss Pret with him. Alternatively, our CEO Clive Schlee hasn't got much to do; hassle him! If you’re a Pret customer, you have the right to be heard and listened to; go to the customer services section to do just that.